Leading with Empathy: How Hyatt Cared for its People’s Mental Well-Being Amid the Pandemic

As the world grappled with the hardships of COVID-19, Mark Hoplamazian, President and CEO of Hyatt, struggled balancing his personal grief with the harsh business realities of the pandemic. Leaning into his empathy, Hoplamazian transformed Hyatt’s culture, implementing new policies and technology to support employee mental health and well-being.